Privacy policy

The data controller is GBE MI SARL, registered with the trade register under number RB/COT/25 B 41197, with its registered office at 3 Fidjrossè 717, Fidjrossè Akogbato, Cotonou, Benin.

For any question about your personal data, write to support@gbemibenin.com or call +229 01 97 52 84 59.

Processing is governed by Law No. 2017-20 of 20 April 2018 establishing the digital code of the Republic of Benin, under the supervision of the Personal Data Protection Authority (APDP).

Data you give us

• Identity and contact: first name, last name, display name, email address, phone number, and a profile picture if you add one.
• Account: the sign-in method you used (phone, email, Google or Apple), preferred language, notification settings.
• Correspondence: the content of the messages you send our support team, and the vehicle reports you file.

Data generated by your use of the service

• Rides: start and end times, duration, distance, average speed, vehicle used and pass consumed.
• Location: start position, end position and tracking points during a ride in progress, used to check that you ride and park inside a permitted zone.
• Passes and payments: passes bought, time remaining, amounts paid in CFA francs, transaction references, promo codes used, unlock fees and any penalties or debts.
• Statistics: total rides, cumulative distance, cumulative time, CO₂ avoided and total spend, shown in your profile.

Technical data

• Device identifier, operating system and app version.
• Push notification token, if you accepted notifications.
• Connection logs: first sign-in date, last sign-in, sign-in count, IP address.

Location is essential to the service: without it we cannot show you available vehicles, confirm that you are unlocking the scooter in front of you, or verify that you end your ride in a green zone.

• The app asks for location access the first time you use it. You can refuse, but unlocking and closing a ride will not be possible.
• During a ride, your position is sampled regularly to measure time spent in a red zone and to calculate the distance covered.
• Outside a ride, your position is only used to draw the map around you and is not stored in your history.
• You can withdraw location permission at any time in your phone settings.

Run the service

Create your account, sign you in, show vehicles and zones, unlock a scooter, open and close a ride.

Handle payments

Sell and activate passes, apply promo codes, charge unlock fees, issue records and recover unpaid amounts.

Keep the service safe

Detect abnormal use, fraud attempts, vehicles stranded outside zones and dangerous behaviour.

Provide support

Answer your requests and handle complaints and vehicle incidents.

Improve the service

Understand where vehicles are missing, where zones are badly drawn, and track service quality from aggregated data.

Communicate

Send notifications tied to your rides and, if you agreed to them, news and offers.

Comply with the law

Keep accounting records and respond to requests from the competent authorities.

• Performance of the contract formed when you use the service: account, rides, passes, payments and support.
• Your consent, for location, push notifications and marketing messages. You can withdraw it at any time.
• Our legitimate interest, for service safety, fraud prevention and fleet improvement.
• Our legal obligations, in particular accounting and tax obligations, and requests from competent authorities.

We do not sell your data. We share it only with the providers the service needs to run, and only with what they need.

Google (Firebase)

Authentication, database and push notifications. Service data is hosted on Google Cloud / Firebase infrastructure.

PayDunya

Mobile Money payment processing in CFA francs. Gbé Mi never receives or stores your wallet or card credentials.

Mobile Money operators

The operators involved in the transaction you initiate.

Vercel

Hosting for this website.

Competent authorities

On a lawful request, or to defend our rights in the event of a dispute, theft or damage to a vehicle.

Each of these providers is contractually bound to protect your data and to use it only for the task we entrust to them.

Some of our technical providers, notably Google and Vercel, host data outside Benin. These transfers rely on the contractual safeguards those providers offer and are limited to what the service requires.

Account and profile

For as long as your account is active, then deleted after your deletion request.

Ride history and locations

Three years after the ride, then anonymised.

Payments and records

10 years, under accounting and tax obligations.

Support correspondence

Three years after the last exchange.

Technical logs

Twelve months.

Unpaid debts

Until settled or until the right to act expires.

• Access the data we hold about you and obtain a copy of it.
• Have inaccurate or incomplete data corrected.
• Request deletion of your account and the data attached to it.
• Object to processing based on our legitimate interest.
• Request that processing be restricted while a dispute is settled.
• Receive your data in a machine-readable format.
• Withdraw your consent to location, notifications or marketing messages.

Write to support@gbemibenin.com from the address or with the number attached to your account. We reply within thirty days. If our answer does not satisfy you, you can refer the matter to Benin's Personal Data Protection Authority (APDP).

• Traffic between the app, this website and our servers is encrypted in transit (HTTPS/TLS).
• Access to data by our teams is named, restricted to those who need it, and logged.
• Payments are handled by a specialist provider: no banking data passes through our servers.
• Administrative deletions go through a traceable archive, so a mistaken action can be answered for.

The service is for adults only. We do not knowingly collect data about minors. If you find an account created by a minor, tell us: the account will be closed and the data deleted.

This website sets no advertising cookies and uses no third-party trackers. One preference is stored locally in your browser: the light or dark theme you chose. It never leaves your device.

The mobile app uses the technical identifiers it needs to work — sign-in session and push notification token — described above.

We may update this policy as the service or the law changes. The last update date appears at the top of the page. For any significant change, we tell you in the app or by email before it takes effect.

For any question about this policy: support@gbemibenin.com, +229 01 97 52 84 59, or by post to 3 Fidjrossè 717, Fidjrossè Akogbato, Cotonou, Benin.