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Gbé Mi

Account

Delete my Gbé Mi account

You can ask us to delete your account and the data attached to it at any time, free of charge. Here is exactly what happens.

From the app

  1. 1Open the Gbé Mi app and sign in.
  2. 2Go to Profile, then Account settings.
  3. 3Choose Delete my account and confirm.

If you no longer have access to the app or to your number, use the form below.

From this page

Fill in the form: your mail app opens with the request already written. Send it from the email address or with the phone number attached to your account, so we can verify who you are.

Mail app not opening? Send your request to support@gbemibenin.com

What gets deleted

  • Your profile: name, email address, phone number, profile picture and language preference.
  • Your sign-in credentials and access to your account, on every device.
  • Your push notification tokens and notification settings.
  • Your detailed ride history and the GPS positions attached to it.
  • Your active passes and the time left in them — with no refund.

What we keep, and why

  • Payment records and invoices, kept for 10 years under our accounting and tax obligations.
  • Aggregated, anonymised ride data, which can no longer identify you and is used to size the service.
  • Whatever is needed to handle a dispute, a complaint or an unpaid debt, until it is resolved.